Frequently Asked Questions

Everything you need to know about shopping with Sezo Official.

How long does shipping take?

Standard domestic shipping takes 3-5 business days, while international orders may take 7-14 business days depending on the destination.

What is your return policy?

We offer a 30-day return window for all unworn items with original tags attached. Simply initiate your return through our online portal.

How do I find the right size?

Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our chart, as our fits are tailored for a modern silhouette.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and interest-free installment plans via Klarna and Afterpay.

Are your materials sustainably sourced?

Sezo Official is committed to ethical fashion. We use organic cotton and recycled polyester in over 60% of our collections to minimize our environmental footprint.

Can I track my order in real-time?

Yes, once your order is dispatched, you will receive an email with a tracking number and a link to monitor your package's journey.