Returns & Exchanges

At Sezo Official, we want you to be completely satisfied with your purchase. If your new fashion piece isn't quite right, you can return or exchange it within 30 days of delivery provided it is in its original, unworn condition.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Prepare the Package

Securely pack the items in their original packaging, ensuring all tags are attached and the packing slip is included inside.

3

Ship It Back

Print the prepaid shipping label provided via email, attach it to your parcel, and drop it off at any authorized carrier location.

4

Receive Refund or Exchange

Once our quality control team inspects your return, we will process your refund to the original payment method or ship your exchange within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing